Helpdesk and remote support
Help with software, accounts and device problems, handled remotely.
Core service · Stay running
IT support someone answers.
We set up, back up and look after your email, devices and hosting, and you have a named team to contact when something breaks.
What's included
What the work covers.
The main parts of this service. Your proposal lists exactly which ones apply to you.
Microsoft 365 and Google Workspace
Email, calendars, shared drives and permissions set up and kept tidy.
Email setup and deliverability
SPF, DKIM and DMARC records configured so your mail reaches inboxes and is harder to spoof.
Backups and recovery
Backups of files, mail and sites, with a restore test so you know they work.
Hosting and migrations
Managed hosting, SSL, staging and planned moves from your old host.
Network and device guidance
Router, firewall, VPN and encryption advice for the places your team works.
IT documentation
A register of licences, devices and accounts, with a password manager rolled out to your team.
Deliverables
What you receive.
Concrete things you can open, read or use. The proposal says which of these are in your scope.
Asset and licence register
What you own, who has it and when it renews.
Backup plan and restore test
What is backed up, where it goes and proof that a restore works.
Email authentication
SPF, DKIM and DMARC records published and checked.
Joiner and leaver checklist
A repeatable process for adding and removing people and their access.
Password manager rollout
Shared vaults, team setup and a short guide for staff.
Emergency runbook
Who to call, what to do first and where the keys are kept.
How we work
How the work runs.
Four steps, each with something you can review before we move on.
Review
We look at your accounts, devices, email, backups and hosting, and note what is missing or unclear.
Fix the basics
We set up the essentials first: backups, multi-factor sign-in, email records and a clean user list.
Support
You send requests to one place and get a reply from someone who already knows your setup.
Review regularly
We check the register, backups and licences on a schedule and tell you what needs attention.
Who it's for
Is this for you?
Our IT work suits teams that have outgrown "ask whoever knows computers".
Small teams without in-house IT
Nobody owns the accounts, and problems wait until someone has time.
Companies moving mail or storage
You are switching to Microsoft 365 or Google Workspace, or moving to a new domain.
Businesses with email problems
Messages land in spam, or someone has spoofed your address.
Owners unsure about backups
You are not certain what is backed up, or whether it could be restored.
Remote support
Our support is delivered remotely. For on-site hardware work we can advise and coordinate, and tell you what needs a local engineer.
FAQ
Common questions answered.
If yours is not here, email us. We usually reply within one business day.
What does IT support include?
Remote help for your team, account and licence management in Microsoft 365 or Google Workspace, email setup, backups and hosting. The proposal lists exactly what is covered.
How do you move our email?
We copy mailboxes, calendars and contacts to the new platform first, then change the DNS records at an agreed time and check mail flow afterwards. We tell you the timing in advance so your team knows what to expect.
Do you replace our IT person?
Not necessarily. We can work beside an in-house person and cover gaps, or act as your whole IT function if you have none.
Can you support a team in several countries?
Yes. We work with businesses in the UK, US, UAE and Australia, and agree support hours that fit your time zones.
Do we have to use Microsoft 365 or Google Workspace?
No. We recommend whichever fits how your team works. If you already use one, we usually improve it rather than switch.
Related services
Often paired with this.
Specialist
Cybersecurity
Security reviews, staff awareness and business protection.
Explore
Win customers
Website development
Fast, clear websites built to turn visitors into enquiries and orders, on WordPress, Shopify or a custom build.
Explore
Work smarter
Software & automation
Apps, client portals and integrations that take repetitive work off your team and connect the tools you already use.
Explore